Project

Library Services Grant

Library Services Grant

Website: http://www.librarian411.org
Principal Investigator: Gregory, Kelly B.
Funder: State of Missouri’s Office of the Secretary of State to the Department of Mental Health

For the past several years, the MIMH has collaborated with the Missouri Department of Mental Health to help develop a website and associated videos to help Librarians across the state of Missouri learn to be sensitive to the needs of their customers who have intellectual and physical disabilities.

The project sought to teach participants basic facts about different types of disabilities that could impact library users’ experiences in the hope that they will eventually modify their customer service approach in order to maximize opportunities for success for customers with disabilities. Also, participants learned how to recognize signs of crisis and learn techniques to deescalate and/or avoid crisis situations that may arise in the library. Lastly, participants were taught ways to promote and encourage use of the library by people with disabilities.

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